When you shop online, it\'s easy to confuse your consumer rights and what you\'re entitled to if things don\'t go as planned. Committee on competition and consumer protection (CCPC) Mythbuster can help clarify something: I bought a shirt on the French website, but it was torn when it arrived. I have to pay back. If you buy something from the EU website and it turns out that there is a problem, then you will need to pay for the return. Your rights are the same as what you bought in the store. Find the information that comes with the order-this should contain instructions on how to return it, as well as information about the seller\'s cancellation and return policy. You should also read the terms and conditions on their website. If you buy something from a business outside the EU, you will not be protected by EU law. Therefore, the website\'s own return and refund policy will apply if you wish to return it. Because of this, it is important to make sure that you have read and understood the return policy of the website before you purchase it. The shoes I bought online are too big. I have no choice but to keep them. When you buy online from the EU website, you get a cooling- 14 days off. This means that even if you change your mind, you have the right to cancel your order for any reason during this time. If less than 14 days after you receive the shoes, you will be covered with cooling During the vacation period, you can notify the merchant in writing of your decision to return the goods and obtain a refund. However, if you cancel your order because of changing your mind, you may have to pay for the return. If you buy something from a business outside the EU, you will not be protected by EU law. Therefore, the website\'s own return and refund policy will apply if you wish to return it. If I buy things from another person online, I have the same rights. If you buy things from individuals through the website, consumer rights legislation does not apply. Goods sold in online auctions, the seller is another consumer and is not protected by consumer law, so you will not cool downoff period. Market sites are generally not responsible for the quality of the goods sold or for the accuracy of the goods. Be sure to check the terms and conditions of the website before bidding. No matter which country I buy a website from, my rights are the same. Online purchases from EU sites are very different from the rest of the world. If you buy from a website other than the EU, you don\'t have the same level of protection, so try to find a physical address on the website to see where they are based before you buy anything. Also be sure to read the terms and conditions carefully and check their return policy. s.